Refund policy
Return & Refund Policy
We want you and your little one to love your Nuvora Baby order. If something isn't right, we're here to help.
30-day returns
You have 30 days from the day you receive your order to request a return.
To be eligible, the item must be in the same condition you received it: unworn, unwashed, with its tags, and in its original packaging. Please include your order number or proof of purchase.
How to start a return
- Email us at nuvorababy@gmail.com with your order number and the item you'd like to return.
- We will reply with your return instructions and the address to send it to.
- Send the item back following those instructions.
Please do not send items back without contacting us first. Returns sent without an approved return request cannot be accepted.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is defective, damaged or not what you ordered, email us at nuvorababy@gmail.com as soon as possible with your order number and a photo, and we will make it right.
Non-returnable items
Gift cards cannot be returned.
Exchanges
Need a different size or color? The fastest way is to return the item you have and, once your return is approved, place a new order for the one you need.
Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a few extra days to post it.
If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at nuvorababy@gmail.com.